Frequently Asked Questions What to Expect: Web Design & Internet Marketing Project This is an investment you are making in your company. I will show you how to utilize FAQ’s (frequently asked questions), API Integrations, auto response digital forms, products and services information presentation, and many other techniques to make your website work for you as an information resource, place to fill out common forms, answer frequently asked questions and basically operate as a sales person, customer service representative and the face of your company. Studies show that 80% of customers have already been on your website before purchasing your products or services. So, invest not only your money but your time into this process because it is a very important part of any business. You can expect the success of your website to be directly affected by the amount of time and energy that you put into gathering and creating the content that will go on your site. Websites are big investments for many companies, so take the time and put in your best effort. The acquiring of such materials as photos and website copy is a time consuming job. If you feel you can’t provide this amount of time please let me know. I have many recourses that I have acquired over the years that can assist you in this area. All projects require a 50% deposit before work is started and this can sometimes delay your desired start date. If a change order is requested, depending on the size of the change order, a 50% deposit might be required before the change order is addressed. Having the ability to adapt and adjust is necessary when dealing with a website or internet marketing campaign. There is a multitude of variables that will effect the time, cost, and final product when creating a site. These circumstances usually are due to additional client ordered changes and upgrades due to the education process that occurs during any website build or internet marketing campaign. There may be a great deal of education during this process on my end and your end. I will need to be educated on your business and I will need to educate you about the best practices to build a website and market your services the best way possible. This can be time consuming and the results are directly affected by how much information you provide to me regarding your business and overall goals. If there are additional client ordered changes and upgrades to the original scope of the project, all changes will be set aside and completed once the first phases of your project have been completed and a separate proposal/invoice will be created to address these changes/upgrades. The more confident you are in what you want, the more accurate I can be with your estimate. If you don’t know exactly what you want, your budget may need to be flexible. Extensive researching and planing can help in this area. When dealing with small budgets, it is essential that you stay focused on your goals. Design and development revisions can be distracting and it is common that the cost of your project will need to fluctuate if you are more focused on custom design. Your budget will limit your creativity. I vow to help in anyway possible to keep your project on budget with the best possible final product. Remember to focus on your goals, and later if the budget allows, you can get more creative with the design. Your prompt attention is required throughout this process. Rapid response to correspondence will keep your project on track for completion. All correspondence needs to be replied to, reviewed, and returned in a timely fashion. Communication is essential to have a successful website or marketing campaign that meets the agreed upon deadlines. When dealing with larger companies or a board of directors, one main spokesperson may need to be elected to make all final decisions and it is your responsibility to make sure they are knowledgeable about these terms and conditions. It is very common to feel like nothing is getting done in the beginning stages of your project. I assure you that things are progressing. A great deal of time goes into the planning and architecture of your site. Setting up proper a hosting environments and installing the proper framework can be very time consuming which can only be recognized when looking at the source code directly. If at any time you are dissatisfied with my work or the services offered, please communicate this directly to me. My goal is for you to be satisfied at all cost. Once the project has started, it is your responsibility to communicate any problems or concerns that you may encounter. I encourage feedback, suggestions, and ideas. Also I will not be offended if you do not like what I create for you, everyone is different and I want the end result to be something that you, not only love, but contributed to to make your own. Since marketing services have so many factors that go beyond actual marketing techniques, I do not guarantee any marketing services that I offer. I can tell you that I have produced great results for high profile clients. If you are interested in seeing analytics and results, please ask me for some recent Case Studies which you may have already seen. I can also create a 30 minute screen-cast video going over every area where I see improvement. I am very confident that I can help you with your online marketing goals. Brynhowlett.com is not responsible for domain, hosting or third-party renewals / payments. All software needed to run your site properly will be charged to your business directly unless otherwise discussed. I do offer a website warranty if you feel you would feel better with me handling everything. I reserve the right to display the completed work on my website in my portfolio and case studies. All information supplied to me is kept in the strictest confidentiality and will not be shared or duplicated. By signing this contract as written, you are agreeing that you have read and understand all of the above information regarding the details of the creation, execution, and expectations of the contract written above.