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Web Designer, Internet Marketer and Marketing Specialist
I help build your online presence with cutting edge design and development techniques.
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Terms and Conditions

Project Services

Small or Large Projects, I can help. (415) 895-9008

  • Web Design
  • Web Development
  • Web Based Marketing
  • Support for anything web related.
  • Consulting, Planning and Software Stack Research
  • Average Website Build: 50-150 hours.

I provide detailed time tracking notes upon request and these notes will also be displayed in all invoices issued to you. If you are interested in starting a project with me, please sign this page below. Once signed, we can start to discuss desired launch dates and the scope of your upcoming project.

What to Expect

  1. You can expect the success of your website to be directly affected by the amount of time and energy that you put into the gathering and creating of the content that will go on the site. Websites are big investments for many companies, so take the time and put in your best effort.
  2. It is very common to feel like nothing is getting done in the beginning stages of your project. I assure you that things are getting done. A great deal of time goes into the planning and architecture of your site. Another facter is setting up proper hosting environments and installing the proper framework can be very time consuming which can only be recognized when looking at the code directly. I provide detailed time tracking notes upon request if you would like to know more information regarding the amount of energy that goes into a high-end website build.
  3. This process will take up your time, if you feel you can’t provide this amount of time please let me know and we can create a solution that will make this work.
  4. Having the ability to adapt and adjust is necessary when dealing with a website or internet marketing campaign. There is a multitude of variables that will effect the time, cost, and final product when creating a site. These circumstances usually are due to the addition of client ordered changes and upgrades as the project progresses.
  5. The more confident you are in what you want, the more accurate I can be with your estimate. If you don’t know exactly what you want, your budget may need to be flexible. Extensive researching and planing can help in this area.
  6. When dealing with small budgets, it is essential that you stay focused on your goals. Design and development revisions can be distracting and it is common that the cost of your project will need to fluctuate.
  7. The acquiring of such materials as photos and web page copy is a time consuming job. Please let me know if you will need help in this area. I have many recourses that I have acquired over the years that can assist you in this area.
  8. Your prompt attention is required throughout this process. Rapid response to correspondence will keep your project on track for completion. All correspondence needs to be replied to, reviewed, and returned in a timely fashion. Communication is essential to have a successful website or marketing campaign.
  9. If at any time you are dissatisfied with my work or the services offered, please communicate this directly to me. My goal is for you to be satisfied at all cost. Once the project has started, it is your responsibility to communicate any problems or concerns that you may encounter. I am always available for your feedback, suggestions, and ideas.
  10. The planning and research process of this type of project can take up to 25% of the total project time. That being said, it is common to get well into the project without seeing any visual results other than planning of the websites infrastructure.
  11. Since communication can take up a great deal of the projects time, I must charge for the time involved in the planning of the project. Clear communication throughout your project will result in meeting your goals within your budget. Note: I do not charge for any sales interactions.
  12. If your project is very large, a deposit may be asked to be made before the project starts. If a change order is requested, depending on the size of the change order, a 50% deposit might be required before work starts.
  13. You will want to prioritize your goals. To meet your websites goals within your budget, you will want to accomplish your main goals and then focus on small details. It is very easy to get carried away with design and have to increase your budget to meet your goals in the end.
  14. When dealing with larger companies or a board of directors, one main spokesperson may need to be elected to make all final decisions and it is your responsibility to make sure they are knowledgeable about these terms and conditions. Having one contact for the group will maximize communication time and minimize miscommunication.
  15. When working with a strict budget, it is common to have your budget limit your creativity. I vow to help in any way that I can to keep your project on budget with the best possible finished product. Remember to meet your goals, and later if the budget allows, you can get more creative with the design.
  16. There may be a great deal of education during this process on my end and your end. I will need to be educated on your business and I will need to educate you about the best practices to build a website and market your services. This can be time consuming and the results are directly affected by how much information you provide to me regarding your business.
  17. Since marketing services have so many factors, I do not guarantee any marketing services that I offer. I can tell you that I have produced great results and if you are interested in this please ask me for a Website Marketing Audit. I will create a 30 minute screen-cast video going over every area where I see improvement. I am very confident that I can help you with your online marketing goals.
  18. Remember this is an investment you are making in your company. I will show you how to utilize FAQ’s (frequently asked questions), API Integrations, auto response digital forms, products and services infromation presentation, and many other techniques to make your website work for you as an information resource, place to fill out common forms, answer FAQ’s and basically be a a sales person, customer service representative and the face of your company. Studies show that most customers have already been on your website before purchasing your products or services. So, invest not only your money but your time into this process because it is a very important part of any business.
  19. is not responsible for domain, hosting or third-party renewals / payments. All software needed to run your site properly will be charged to your business directly unless otherwise discussed. I do offer a website warranty if you feel you would feel better with me handling everything. I reserve the right to display the completed work on my website in my portfolio.
  20. All information supplied to me is kept in the strictest confidentiality.

Billing Process

After you have signed these terms and conditions your project can start and we will follow the below billing process.

Time and Materials:

My billing process for T&M consists of the following; I send time reports every 10 hours if requested, invoices are sent every 20 hours and I ask that invoices be paid NET 15. If work has stopped for 15-30 days, invoices may be sent before 20 hours of work has been completed. If work completed exceeds 40-60 hours and there are outstanding invoices, work may stop until all outstanding invoices have been paid. A 10% late fee will be added to your invoice every 15 days past due from the date it was issued to you.

Projects that Require an Estimate or Proposal:

For larger projects that require a bid or estimate, we will follow these steps. We will meet to discuss your project which I call the “Discovery Phase”. I will use the items discussed in our discover meeting to create a detailed and customized estimate for your project. Once the estimate is approved or accepted and you feel I am the right fit for your company, I will convert the estimate to an invoice. Once you sign my terms and conditions (this document), a 50% deposit will be required before your project can start. The next 25% will be required to be paid after 30 days of your projects start date. The last 25% will be collected once your project has been completed and you are happy. I encourage you to read the section below discussing how your project can grow which can increasing this estimate’s overall price.

Refund Policy

Refunds will be issued for any work that has not been completed. If a deposit is collected and no work has been completed a full refund will be issued. If a deposit has been issued and work has been completed, only the work that has not been completed will be refunded. This is measured on an hourly basis. Any work requested outside of the original scope or estimate may be billed against your deposit or payment. Meaning some work that may not have been completed, other work was completed in compensation and therefore will not receive a refund. If this is the case, clear communication will be discussed and a re-scope can be implemented if the original estimate changes more than 20% from its original state. For all marketing contracts there will be no refunds once the work has started or been completed.

Estimates and Proposals

Due to the flexibility aspect of this type of service that I offer, the estimates and proposals that I give are not permanent and are not meant to be taken as a true value. There are many factors that can change the original proposal or estimate and these are just some of them:

  1. During the process of creating a website or marketing campaign, I will be educating you in the latest techniques which you want to implement on your new site.
  2. Design and development revisions can sometimes take up more time than expected depending on your attention to detail, I will never limit your creativity but your budget sometimes will. Remember websites are never finished, they can always be improved and added to, but don’t get carried away with minor details that might not be noticed by the general website user. These minor changes can be costly and have no ROI.
  3. The amount of pages and how complex each page is intended to be laid out. More complex pages take more time, also in the beginning you might not know how many pages you want on the site.
  4. Number of meetings your project will require. Every customer is different and some know more than others making their project move through the planning phase quicker.
  5. If your project requires specific graphic design this may also increase the amount of time contingent upon how many revisions you would like.
  6. Stock photography and searching for photos to put on your site has a large impact on the cost of your site. I have seen customers buy photos that cost them $300/year for one photo. On average stock photos are about $20-30 per photo for the good ones so keep this in mind. Searching for them can be very time consuming as well to make them all seem as if they are in the same family.
  7. If you want me to create a development domain to work on your site while your current one stays live will result in having to do some things twice.
  8. Using the Latest Technology, I will take these current industry tools to create the optimum style and function of your site using the HTML5, CSS3, PHP and Javascript. Technology changes so rapidly that I am constantly engaging in continuing education programs and attending conferences in my industry. I test all of my websites on the various types of technology (mobile, tablet and different monitor resolutions) to ensure their functionality is compatible. I do not test the older mobile devices or browsers unless requested. Meaning if you want a website to work on Internet Explorer 2008 you will want to let me know this in the beginning. When making a website compatible with older browsers it limits the technology. In order to do this I will need to build a website that has the same techniques and technology that was used in 2008 to make the site work with Internet Explorer 2008. Be sure you know the difference between mobile compatible and responsive. I do test for all current and up to date browsers, mobile and tablet devices if stated in your contract.
  9. If your communication isn’t clear and we have to get into a back and forth this can be time consuming. If you feel it is easier to communicate over the phone, screencast, email, or in person, please let me know and I can accommodate.

I try to stay as focused on your budget as possible while at the same time delivering to you a top quality product. However, the finished product is ultimately up to you, remember you are the customer and therefore in control of most of the finished product if you desire.

Turn Around Time and Project Deadlines

I can only work as fast as you (the client) will allow; turn around time is client dependent. If content is provided sooner, initial and on-going instructions are clear, revisions requested are reasonable, turn around time is usually much less. However, it could drastically increase due to client inaction, delayed mockup approvals, back and forth change requests etc. The turnaround times that I give are based on actual statistics of jobs I have done in the past and are NOT guaranteed.**

Express Service Choice

Normally to provide clients with high quality service at a low cost I need sufficient turn around time for revisions. This should be anywhere between 3-5 days per round of revision which depends on complexity of the revision requested, content, instructions, response time & input from clients, etc. However I understand that sometimes a faster turn around is required to meet certain deadlines or events. For an additional fee, I offer a guaranteed express service for a quicker turn around. There is no loss in quality or creativity. However this service is based on certain terms and conditions including but not limited to the fact that we cannot deliver the express service if multiple rounds of revisions are requested and that turn around time starts only after we get all required final content, pictures, instructions etc. Again the turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed.

By signing this contract as written, you are agreeing that you have read and understand all of the above information regarding the details of the creation, execution, and expectations of the contract written above.

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